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Customer Care Specialist with German

Genpact PL, małopolskie / Kraków, 2020-11-08

Customer Care Specialist with German
Location:Kraków

Function - Operations

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a Customer Care Specialist with German language.

Responsibilities:
  • Response to customer inquiries via e-mail, phone, chat
  • Order processing in customer service systems which includes orders entry
  • Service administration
  • Billing inquiries which includes price quotations, price checks and item quantity
  • General administration, which includes customer files and sales contracts maintenance.   
Qualifications:    
  • Very good knowledge of German, min B2
  • Communicative level of English.
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Personal culture and familiar to deal with clients in an accurately manner.
  • High motivation and self - starter.
Offer:
  • Attractive salary
  • Stable job offer - employment contract
  • Various trainings (initiating, soft skills)
  • Possibly of development
  • Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.