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Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking for candidates for the position:
Polish&English Speaking Consumer Experience Advisor
THE ROLE
Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.
KEY RESPONSIBILITIES:
- Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
- Process consumer orders, providing information to enable cross selling and upselling of products
- Provide reports, resolve technical queries and undertake associated administrative activities
- Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
- Provide a “High-Touch” consumer service to our customers
SKILLS AND EXPERIENCE:
- Higher advanced/ fluent level in English
- Excellent communication skills both written and verbal
- The desire to exceed expectations and ability to take ownership of issues
- The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
- Previous experience and knowledge of systems and liaising with suppliers
- Ability to handle difficult situations and tasks
- Computer skills (MS Office)
WHAT DO WE OFFER:
- Freelance contract (full time 40 h/week)
- Multisport card
- Christmas vouchers
- Employee command program
- Trainings